Healthcare Management and Risk Management in Dentistry [M22108]

The CPD course program aims to train Medical Directors of dental facilities, enabling the acquisition of essential knowledge in regulatory, legal, ethical, and managerial matters, necessary to properly handle the roles of planning and overseeing activities and risk management.
The curriculum of the CPD Course in:

“MEDICAL MANAGEMENT AND RISK MANAGEMENT IN DENTISTRY”
includes the following didactic modules:

MODULE I – REGULATIONS
1.1 Introduction to theCPD course: medical management
1.2 Medical management in the public sector
1.3 Medical management in the private sector
1.4 Dental facilities: associated practices, professional partnerships,
capital companies
1.5 Structural requirements
1.6 Hygienic and sanitary requirements
1.7 Sterilization and environmental hygiene
1.8 Waste disposal
1.9 National regulations
1.10 Regional regulations
1.11 Ethical aspects
Learning test with multiple-choice quiz

MODULE II – ORGANIZATIONAL ACTIVITIES
2.1 Employer-owner
2.2 Permissible and provided activities
2.3 Purchase of equipment and medical devices
2.4 Services and pricing
2.5 Drafting service charters
2.6 Competition between private dentistry and the NHS
2.7 Work organization, roles and competencies, task definition
2.8 Operational protocols
2.9 Delegation to collaborators for therapy execution
2.10 Promotion of performance quality
2.11 Unauthorized practice of healthcare professions
2.12 Prevention of unauthorized practice
2.13 Healthcare advertising
Learning test with multiple-choice quiz

MODULE III – ECONOMIC-MANAGERIAL ASPECTS
3.1 Budget management
3.1.1 Fixed costs, variable costs, and break-even point
3.1.2 Direct and indirect costs
3.2 Payment methods
3.2.1 Payment methods
3.2.2 Tax implications
3.3 Financing criteria
3.3.1 Short-term financing instruments
3.3.2 Medium and long-term financing instruments
3.3.3 The cost of various financing instruments
3.4 Purchase and management of equipment and medical devices (part 1)
3.4.1 Differences between single-use and reusable equipment
3.4.2 Purchase of single-use production factors
3.5 Purchase and management of equipment and medical devices (part 2)
3.5.1 Purchase and management of depreciable assets
3.5.2 Depreciation plan
3.5.3 Disposal and possible resale
3.6 Budget elements (part 1) – The balance sheet
3.6.1 Assets
3.6.2 Liabilities
3.7 Budget elements (part 2) – The income statement
3.7.1 Production revenues and costs
3.7.2 Financial charges and income
3.7.3 Income taxes
3.8 Budget control and analysis
3.8.1 Reclassification
3.8.2 Financial ratios
3.8.3 Treasury and structural margins
Learning test with multiple-choice quiz

MODULE IV – CONTROL ACTIVITIES
4.1 Verification of staff qualifications working in the facility
4.2 Control of unauthorized practice
4.3 Periodic controls and inspections: equipment, radiological apparatus,
electrical and grounding systems, electromedical devices,
medical devices, materials, medicines, record keeping
4.4 Verification of the dental facility’s flow chart
4.5 Staff and collaborator training updates
4.6 Audits and patient satisfaction
4.7 Critical issues and their control/management/elimination
Learning test with multiple-choice quiz

MODULE V – RESPONSIBILITIES OF THE MEDICAL DIRECTOR
5.1 Civil and criminal liability in dentistry: general considerations
5.2 Healthcare liability in civil law
5.3 Healthcare liability in criminal law
5.4 Disciplinary liability
5.5 Liability in privacy matters
5.6 Prevention and management of internal disputes within the facility
5.7 Prevention and management of disputes with third parties (suppliers and patients)
5.8 Documentation management and medical records
5.9 Mediation
5.10 Use of mediation and out-of-court clauses
5.11 Certifications and reporting obligations
5.12 Insurance coverage:
5.12.1 – for the facility
5.12.2 – for the medical director
5.12.3 – for collaborators
Learning test with multiple-choice quiz

MODULE VI – RISK MANAGEMENT IN DENTISTRY
6.1 Risk Management
6.2 Workplace safety (D. Lgs. 81/08)
6.3 Risk identification
6.4 Data collection, management, and accessibility on hazardous events
6.5 Risk analysis. Strategies for quality improvement
6.6 Risk prevention and management in dental activities:
6.6.1 – infectious risk
6.6.2 – clinical risk
6.7 Human error and system error
6.8 Management of emergencies and unexpected clinical and organizational events
(DVR) and Competent Doctor
VI – Learning test with multiple-choice quiz
VII – Final evaluation test with multiple-choice quiz